Experience

Case Studies	Customer Experience Analysis Personas and Workflow Analysis Redesign & Simplification New Product Design & Scalability Product Design Research Participatory Design Knowledge Elicitation
Software Product Companies	CRD – Unified Managed Accounts, Wealth Financial Advisors, Block, List and Hedge Trading and Order Management, Portfolio Management ITG – Block, List and Hedge Trading and Order Management Appsecinc – Database Security Kronos – HR, Payroll, Scheduling, Timekeeping Gomez – Online Comparative Research, Customer Experience Data, Health Microsite
Consulting Projects	Fidelity Schwab eTrade Goldman Sachs Insurance.com Dick’s Sporting Goods JB Oxford’s DLJ Direct eMeyerson.com Suretrade WellsFargo Online Brokerage Liberty Mutual Lincare Prudential Health BCBS MN STRICOM NASA U.S. Army
Domains	Trading, Portfolio Management, Wealth Management Database Security HR, Payroll, Employee Scheduling and Timekeeping Online Discount Brokerages, Banks, Insurance and E-commerce Health Insurance (Benefit Products) Home Health Care Delivery

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